The first nights are in London. How a night goes on sale, what an organiser can do, fees, refunds, the door, and artist pages.
How it works
How does a night go on sale?
Create an account with an email and a password. In the dashboard, write the night and save the draft. The draft holds the name, the date, the venue, the address, a description, the capacity, and one price. You can add up to six images, and a lineup of up to 12 names. A paid night stays a draft until Stripe has enabled charges and payouts. Then you publish, and that page is the link you share. A £0 night publishes without Stripe.
What can an organiser do?
Nights opens with your events in a list. Switch to Calendar to browse by date. Each night has Overview, Tickets, Guests, Promote, Door and Settings. Overview shows gross sales, refunds, net sales and valid tickets. Edit night opens the details, artwork, start time and time zone. Tickets holds purchases, refunds and ticket types. Guests holds the guest list and complimentary tickets. Compare, under Sales, finds the people behind your nights, such as who bought last night but not this one, and writes to the ones who asked to hear from you. Promote holds codes, private links and referral links. Your page has Content, Team and Messages. Discover lists public nights on sale. Artists holds pages for your lineup. Payouts, appearance and sound are in Account. An account can manage more than one organisation page.
The night
What is Ticket Tonic?
Ticket Tonic is one page for a night. You publish the date, the room, and the price, people buy a ticket, and the door checks the code. A small night and a much bigger one use the same page. You set the count.
Where are the first nights?
The first nights are in London. Each night page names its own room. The blog notes other London nights, including rooms Ticket Tonic does not ticket.
When does a paid night go on sale?
After you connect your own Stripe account, and Stripe has enabled charges and payouts. Until then the night stays off sale. A £0 night does not wait for Stripe.
How much can a ticket cost?
A paid ticket is at least £0.30. Anything from 1p to 29p stays a draft. £0 is a free night. A night has one price.
Can I edit a night that is on sale?
Yes. The name, date, room, description, images, and lineup update on the public page when you save. The capacity cannot drop below the tickets already issued.
Can I cancel a night?
Yes, once it has been published. The public page says the night was cancelled. Paid orders are refunded to the same cards. Free tickets are cancelled. A cancelled night is not paid out.
Free tickets
Free nights
A £0 night publishes without Stripe. Every free ticket is a door code and takes one place in the room. A guest ticket on a paid night uses the same door and the same count, and it stays out of the takings.
What is a guest ticket?
You issue it from the dashboard. The guest gets a door code, the place comes off the count, and the takings stay the same. Cancelling a free ticket that has not been scanned returns the place.
Money
Fees
The buyer pays the price on the ticket. Ticket Tonic takes nothing. Stripe's processing fee comes off, and the rest goes to the organiser.
When does the money arrive?
The card is charged on Ticket Tonic. The net is transferred to your Stripe account seven days after the night starts, if the night went ahead. Stripe then pays your bank on its own schedule. A cancelled night is not paid out. An open refund, or a ticket still listed because someone cannot go, holds that transfer.
Refunds
The organiser refunds a paid order from the dashboard. The money goes back to the same card, and the door then refuses that code. A fan cannot refund the card from the ticket page.
The buyer
Apps
Fans do not install an app. The confirmation email does not include the door code. The code appears on the ticket page 24 hours before the night, or at once if the ticket was bought inside that last day.
Does a fan need an account?
No. They choose how many tickets, up to 8, and no more than the places left. They give a first name, a surname, and an email. Stripe hosts the card form. Ticket Tonic does not see the card number. A free ticket is claimed on the same page. If they later sign in with that same email, the nights are listed under Your tickets. Buying does not create the sign-in.
What happens when the code is scanned?
You check it from Door in the dashboard. Pick the night and enter the code. The first scan is accepted. A second scan of the same code is refused. A refunded code is refused.
What if they cannot go?
From the ticket page they can put that ticket back on sale at the same price. The original card is refunded when someone else buys it. Until then they can take it off sale and keep it. Ticket Tonic takes nothing on that sale.
Can they send the ticket to someone else?
Before the door code appears, they can send one ticket to another email address. That person gets their own link, and the code follows the same time. After the code appears, the send closes.
Artists and posts
Who is an artist page for?
You make it from Artists in the dashboard. It can be someone on the bill, or the organiser account. An artist page lists the nights they are billed on. An organiser page lists the nights on that account. Save the page first. The portrait and the MP3 wait until it exists. You can keep it hidden, or put it on the public link. Copy that link for a bio, or save the QR code. Drafts and cancelled nights stay off the page.
What does an artist page include?
The name, the city, a bio of up to 280 characters, and a portrait. The page can be ink or paper. Instagram, TikTok, YouTube, SoundCloud, Bandcamp, Resident Advisor, Spotify, a website, and up to six other links can sit on it. A blank field stays off the page. One MP3 can play there. A Spotify track, album, playlist, artist, or episode plays on the page too. The address starts from the name, and you can change it to a shorter one. A night holds up to 12 names. The next night on sale appears on their page.
Who writes the blog?
Ticket Tonic writes the blog. A post can name a night and include a picture. Readers find it on that night's page and on the blog. The blog also notes nights in London that Ticket Tonic does not ticket. An organiser account cannot publish a post.
Will Ticket Tonic email my buyers?
Ticket Tonic emails them about their own ticket. It does not email them about other nights.